Everything we’d want to know before paying a stranger in advance.

Two reasons, both honest. Your key is issued the moment payment clears, and a key can’t be withdrawn if a delivery is later refused. And we make your box after you order — advance payment is what lets us work that way instead of keeping stock sitting.

No. Every order is paid in advance by bank transfer, so your box can be made for you and your keys issued with the order.

By bank transfer. At checkout choose Bank transfer; our account details appear there and in your order confirmation. Transfer the order total, then send a screenshot of the transfer on WhatsApp to +92 336 8441111. We confirm your order, and issue your Noire Keys, as soon as the payment is verified. Please transfer within 48 hours; unpaid orders are cancelled after that.

Yes. You pay straight into our business account using your own banking app; we never ask for a card number, PIN or password. Send your payment screenshot only to +92 336 8441111. If anyone else asks you to pay, it isn’t us.

Before it’s dispatched, yes — message us on WhatsApp and we’ll either change it or refund it in full. Once it has left the kitchen we can’t, because the box was made for you and can’t be resold.

Lahore:2 days. Karachi and Islamabad: 3 days. Everywhere else in Pakistan: 5 days. We dispatch Monday to Saturday; orders placed after 4:00 PM go out the next working day.

Standard delivery is Rs.250 anywhere in Pakistan. It’s free on orders of Rs.5,000 and above, and on any order sent as a gift. On a gift order under Rs.5,000 we refund the Rs.250 when we confirm your payment.

The courier tries twice more and calls you. After the third attempt the parcel comes back to us; we’ll contact you to arrange redelivery at Rs.250, or refund the chocolate minus delivery. A refused delivery voids the keys that order earned.

Not yet. Every order is delivered for now; we’ll say here as soon as collection opens.

Because it’s food, and because of how we make it. A box that travels to you and back has been out of our control for days in Pakistani heat; we would never give it to anyone else, and selling you something we’d throw away would be the actual dishonesty.

We replace it. If your box arrives melted, broken, incomplete, or is simply not what you ordered, photograph it within 24 hours of delivery and message us. We send a replacement at our cost — no argument, no restocking fee, no asking you to return the first one.

Tell us honestly what you didn’t like. We can’t refund taste, but we’d rather know, and we’ll tell you which of our boxes you’d probably prefer.

A cancelled or refunded order’s keys are voided. A replacement order keeps the original keys — you aren’t penalised for our mistake.

21 days from the date on the box, kept below 20°C. Every box carries the date it was finished, not a vague “best before”.

Please don’t. Condensation dulls the shine and pulls sugar to the surface. Somewhere cool, dry and out of direct sun is better than the fridge.

Full ingredients, allergens and per-piece nutrition are on every product page, before you add to cart.

In our own kitchen in Lahore. Registered as [LEGAL ENTITY], food licence [AUTHORITY + NUMBER].

No. The price of the chocolate is the price of the chocolate. Keys are issued against what you’ve already spent; nothing is added for them, and they can’t be bought on their own.

One key per Rs.500 on a Premium order, one per Rs.2,500 on a Luxury order. The count shows on each product page, in your cart, and in your account after payment.

The rules, the date and the method are published before entries open. Every draw is recorded. Every winner is posted with their city and order number, and photographed at handover. If we can’t award a prize for any reason, the terms say exactly what happens instead.

Never. Not a fee, not a deposit, not “tax clearance”, not a card number. Anyone who contacts you asking for that is not us — report it to us and we’ll say so publicly.

Anyone under 18, anyone outside Pakistan, our own staff and their families, and creators under contract with us. That last one protects them as much as it protects the draw.